Please read the terms & conditions before considering getting the card or to top-up your RSVP credits with us
1. How do I use Coffee & Toast RSVP Nets Flashpay Card?
Top-up your Coffee & Toast RSVP card or your own Nets Flashpay card at any of our cashier counter.
Coffee & Toast RSVP Dollars is accepted at all the brands within Coffee & Toast Group and not for outside spending (e.g. public transport/Nets Flashpay wallet)
(Coffee & Toast, Kaffe & Toast, Saap Saap Thai, Ma Mum & Ma Mum to-go)
Not valid in conjunction with other promotions/staff discount/privileges
2. Where can I purchase my Coffee & Toast Group RSVP Nets Flashpay card and top-up my Coffee & Toast Group dollars?
You may purchase our Coffee & Toast RSVP card at any outlets stated in the card for $2 and redeem a free drink of your choice.
RSVP dollar top-up can ONLY be performed at the cashier point located at any Coffee & Toast Group outlets.
3. What is the mode of payment accepted for the top-up?
We only accept Cash and NETS for all outlets, Visa/Master for certain outlets.
RSVP credits & in-house vouchers will not be able to use to re-top up card value.
4. How long is the validity of my Coffee & Toast Group card and stored value?
Coffee & Toast cards are valid for 7 years from the date of encoding.
Topped-up credits are valid for 1 year from the top-up date.
Upon expiry of the credits, customers may seek assistance from Nets to refund. If credits are nearing expiry, customers may choose to top up new credits to extend existing credits for an additional year from the latest top-up date.
Upon expiry of the Coffee & Toast card, the Consumer may obtain a refund on any remaining unexpired stored value at any Transitlink office. For refund of NETS FlashPay value only, customer may also obtain from automated teller machines (“ATM”).
Customers can view the details of their current RSVP dollar at the cashier NETS terminal, on each NETS redemption receipt, and on NETS FlashPay Reader mobile app available at your respective app store.
Terms and conditions of Nets FlashPay and RSVP merchants apply.
5. Can I still use my Coffee & Toast Group card after it expires?
Yes, any unexpired stored value in the expired card is still redeemable at relevant outlets of merchants however top-up transactions will not be permitted.
6. Can I perform Nets FlashPay (Public) top-up or other RSVP top-ups at top-up kiosks at Coffee & Toast Group outlets?
Top-up at Coffee & Toast Group outlets only allow Coffee & Toast Group RSVP transactions, this includes top-ups and card balance enquiries. Customers will not be able to perform any Nets FlashPay or other merchants' RSVP transactions are not permitted.
7. Can I refund my Coffee & Toast Group card?
Sorry, full refund of Coffee & Toast Group card is not permitted. Only unredeemed and unexpired dollars and are refundable through NETS. Bonus value is strictly not refundable as these are extra credits given by Coffee & Toast Group not by NETS. Bonus can only be utilized and will not be refunded.
8. Can I still pay by NETS and NETS FlashPay at Coffee & Toast Group outlets?
Yes, NETS and NETS FlashPay payment modes are still acceptable at Coffee & Toast Group outlets but customers will not be able to enjoy the bonus value when they top up.
9. I misplaced my Coffee & Toast Group card, can I deactivate it?
The Coffee & Toast Group RSVP card is deemed non-retrievable once misplaced and there is no refund or deactivation for lost or stolen Coffee & Toast Group cards.
10. Whom should I approach if I am facing issues with my Coffee & Toast Group card?
For RSVP top-up, expiry, valid refund or faulty card issues, customer may contact NETS at firstname.lastname@example.org or call 6274 1212.
Coffee & Toast Group RSVP card is a joint program between Coffee & Toast Group and NETS. We seek your kind understanding to give us sufficient time to revert back to customer enquiries. Please email to email@example.com if you have other questions pertaining to RSVP cards.
You may visit NETS for more information regarding NETS flashpay card. https://www.nets.com.sg/faqs/personal/nets-flashpay/ > under RSVP section.