© 2019 by Coffee & Toast Group

RSVP LOYALTY PROGRAM

How do I use Coffee & Toast RSVP Nets Flashpay Card?

Top-up your Coffee & Toast RSVP card or your own Nets Flashpay card at any of our cashier points. 

  • Coffee & Toast RSVP Dollars is accepted at all the brands within Coffee & Toast Group
    (Coffee & Toast, Kaffe & Toast, Saap Saap Thai, Ma Mum & Ma Mum to-go)

  • Not valid in conjunction with other promotions/staff discount/privileges 
     

Where can I purchase my Coffee & Toast Group RSVP Nets Flashpay card and top-up my Coffee & Toast Group dollars?

You may purchase our Coffee & Toast RSVP card at any outlets stated in the card for $2 and redeem a free drink of your choice! 

RSVP dollar top-up can ONLY be performed at the cashier point located at any Coffee & Toast Group outlets.

 

How long is the validity of my Coffee & Toast Group card and stored value?

Coffee & Toast cards are valid for 7 years from the date of encoding.

Upon expiry of the Coffee & Toast card, the Consumer may obtain a refund on any remaining unexpired stored value at any Transitlink office. For refund of NETS FlashPay value only, customer may also obtain from automated teller machines (“ATM”).
 

Customers can view the details of their current RSVP dollar at the cashier NETS terminal and FlashPay mobile app available at your respective app store. 
 

Terms and conditions of Nets FlashPay and RSVP merchants apply.
 

Can I still use my Coffee & Toast Group card after it expires?

Yes, any unexpired stored value in the expired card is still redeemable at relevant outlets of merchants however top-up transactions will not be permitted.
 

Can I perform Nets FlashPay (Public) top-up or other RSVP top-ups at top-up kiosks at Coffee & Toast Group outlets?

Top-up at Coffee & Toast Group outlets only allow Coffee & Toast Group RSVP transactions, this includes top-ups and card balance enquiries. Customers will not be able to perform any Nets FlashPay or other merchants' RSVP transactions are not permitted.
 

Can I refund my Coffee & Toast Group card?

Sorry, full refund of Coffee & Toast Group card is not permitted. Only unredeemed and unexpired dollars and are refundable through NETS. 
 

Can I still pay by NETS and NETS FlashPay at Coffee & Toast Group outlets?

Yes, NETS and NETS FlashPay payment modes are still acceptable at Coffee & Toast Group outlets but customers will not be able to enjoy the bonus value when they top up. 

I misplaced my Coffee & Toast Group card, can I deactivate it?

The Coffee & Toast Group RSVP card is deemed non-retrievable once misplaced and there is no refund or deactivation for lost or stolen Coffee & Toast Group cards. 
 

Whom should I approach if I am facing issues with my Coffee & Toast Group card?

For RSVP top-up, expiry, valid refund or faulty card issues, customer may contact NETS at info@nets.com.sg or call 6274 1212.

Coffee & Toast Group RSVP card is a joint program between Coffee & Toast Group and NETS. We seek your kind understanding to give us sufficient time to revert back to customer enquiries. Please email to feedback@coffeeandtoast.com.sg if you have other questions pertaining to RSVP cards.